Refund and Returns Policy

Overview

At wavegoods, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains your rights and responsibilities when requesting a return, exchange, or refund for purchases made on www.wavegoods.store.

Eligibility for Returns

General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required for all returns.

Non‑Returnable Items

• Personalized or custom‑made products.
• Clearance or final‑sale items marked as “non‑returnable”.
• Digital downloads, gift cards, and subscription services.

Return Process

Step‑by‑Step Instructions

1. Contact our Customer Support team at [email protected] or call +1 (512) 948-6902to obtain a Return Authorization (RA) number.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Pack the item securely, include the RA number on the outside of the package, and use a trackable shipping method.
4. Ship the package to the following address:
   wavegoods
   9307 Southeast 7th Terrace
   Austin, Texas 78706
   United States

Return Shipping Costs

Unless the return is due to a defect, error, or damaged shipment caused by wavegoods, the customer is responsible for all return shipping expenses. If wavegoods is at fault, we will provide a prepaid shipping label.

Refunds

Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is due to a wavegoods error.
• Restocking fees (up to 15 %) may be applied to certain categories of items, as indicated in the product description.

Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process above and place a new order for the desired product. Once the original item is received and inspected, we will process the refund, and you can use the refunded amount to complete the exchange.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within 48 hours.
• Adhere to the return timeline and packaging requirements.
• Use a trackable shipping service for returns to avoid loss or damage.

Legal Disclaimer

wavegoods reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

For any questions or assistance regarding returns, refunds, or exchanges, please contact us at [email protected] or call +1 (512) 948-6902.